বোর্ড, কলেজ, বিষয়ভিত্তিক প্রশ্ন-উত্তর বা কীওয়ার্ড অনুসন্ধান করুন
eTestPaper Refund Policy
1. Introduction
eTestPaper ("we", "us", or "our") understands that unforeseen circumstances may arise that require users to cancel their subscriptions. We strive to be fair and reasonable in our approach to refunds.
2. Full Refund (within 2 days of purchase)
You are eligible for a full refund within two (2) days of your initial subscription purchase if any of the following conditions apply:
Missing or Incorrect Questions: The subscription content lacks promised test or practice questions, or the questions contain significant errors.
Incorrect Exam Coverage: The subscription content does not cover the specific exam you intended to prepare for, as clearly advertised.
Technical Issues: You encounter persistent technical issues preventing you from accessing or using the subscription content.
3. Refund Request Process
To request a refund, please contact our support team within the two-day window mentioned above. You can reach us by email at [info.etestpaper@gmail.com] or by phone at +8801646664222
4. Information Required
When requesting a refund, please provide the following information to expedite the process:
Your full name
Your registered Phone Number on eTestPaper
Your subscription Date and Amount
A brief explanation of the reason for your refund request
5. Processing Time
Once we receive your refund request and verify your eligibility, we will process the refund within five (5) business days. The refunded amount will be credited back to the original payment method used for the purchase.
6. Important Notes
Refunds are not guaranteed and will be reviewed on a case-by-case basis.
Refunds will not be issued for:
Cancellations beyond the two-day window.
Dissatisfaction with the content or difficulty level of the questions.
Personal reasons not related to the quality or functionality of the platform.
7. Contact Us
If you have any questions about this Refund Policy, please contact us at [email protected] or refer to our FAQs on our website.